FAQs – BandhaniVilla

Once you place the order you will receive a confirmation on email and wts app. If you haven’t received it on mail, please check your spam mail sometime it directly goes to spam. For any further help, please contact us at +91 7778806566
You can track the status of your package. The tracking details will be updated within 24 hours after your order has been dispatched.

Once your order has been dispatched you will receive an email or Message with the tracking number and the name of the courier company that is processing your order. If you don't receive an email. Please write to us at support@bandhanivilla.com or call us at +91 7778806566, for any assistance with your order. Our customer support team will be happy to help you.

Our working hours are from 11 am to 6 pm (Monday – Saturday).
Please write to us at support@bandhanivilla.com or call us at + 91 7778806566, for any assistance with your order. Our customer support team will be happy to help you.

Please report within 2 days of receiving the parcel.The opening video is a must to report a missing item.
Please write to us at support@bandhanivilla.com or call us at + 91 7778806566, for any assistance with your order. Our customer support team will be happy to help you.

Please report within 2 days of receiving the parcel.The opening video is a must to report a missing item.

Please write to us at support@bandhanivilla.com or call us at + 91 7778806566, for any assistance with your order. Our customer support team will be happy to help you.
For delivery deadlines or urgent deliveries, do write in the notes section while placing an order, we will try our best to fulfill it within time.
Please write to us at support@bandhanivilla.com or call us at + 91 7778806566, for any assistance with your order. Our customer support team will be happy to help you.
The address can’t be changed once an order is dispatched.
Please write to us at support@bandhanivilla.com or call us at + 91 7778806566, for any assistance with your order. Our customer support team will be happy to help you.

Once you are finished selecting your products. Click on ‘Proceed to Checkout’ and enter the discount code in Coupons section.
You can find offer information at the top of the page as well as on the product page.

Yes, we have Ready-to-wear sarees also.

You can find Ready to wear option in menu.
You can add products in cart as much as you want to purchase at a time.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a 2 days after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
Buy one get one orders will be taken as return.
But the return shipping costs are beared by customers.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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